Privacy Policy: Privacy Information Notice

 

At Home Hub Southampton, we’re committed to protecting and respecting your privacy.

 

This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and what choices you have. It relates to all our business activities, not just this website.

 

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this Policy.

 

Any questions regarding this Policy and our privacy practices should be sent by email to sarah@homehubsouthampton.co.uk, or via the other methods on our contact page.

 

Summary

 

Here is a summary of our Privacy Information Notice; see below to view further information.

 

1. Who are we?

 

We are Home Hub Southampton, an estate agency providing Property Sales, Lettings and Management services.

 

2. How do we collect information from you?

 

We obtain information about you when you contact us to enquire about our services and when you use our website.

 

3. What information do we collect & how is it used?

 

We collect information to allow us to fulfil our obligations to our clients, and to respond to business enquiries.

 

4. Why we hold and process information?

 

We process personal information about our vendors, buyers, landlords and tenants and possible new tenants so we can provide residential accommodation for sale and let.

 

5. Controlling your information

 

You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact us. 

 

6. Use of ‘cookies’

 

This website uses cookies; by using and browsing the Home Hub Southampton website, you consent to cookies being used in accordance with this Policy. If you do not consent, you must turn off cookies or refrain from using the site.

 

7. Security

 

Home Hub Southampton takes security seriously. Our internal Data Security Policy details the steps we take to safeguard and secure the information we collect.

 

8. Data Breaches

 

Our Data Security Policy includes a clear process for handling a personal data breach, should one occur. Where appropriate, Home Hub Southampton will promptly notify you of any unauthorized access to your personal information.

 

9. Complaints

 

If you wish to raise a complaint on how we have handled your personal information, you can contact us directly and we will investigate the matter. If you are not satisfied with our response you can also complain to the Information Commissioner’s Office (ICO).

 

1. Who are we?

 

We are Home Hub Southampton a company providing Property Sales, Lettings and Management Services.

Home Hub Southampton is registered under company number 09902994. Our registered address is office 4, 11 Cumberland Place, Southampton, SO15 2BH, United Kingdom. Full contact details can be found here:

https://www.homehubsouthampton.net/contact/

 

2. How do we collect information from you?

 

We obtain information about you when you contact us to enquire about our services.

 

3. What information do we collect & how is it used?

 

We may use the personal information you give us in a number of ways, for example to decide whether to let the property to you; deciding whether to sell a property to you; to prevent fraud, for accounting and auditing purposes, for managing property or for debt collection.

 

3.0. Sensitive Data

 

We do not gather sensitive personal data (e.g. health, genetic, biometric data; racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, and criminal convictions). We expressly request that you do not provide any such sensitive data to us.

 

3.1. Children’s information

 

Our services are not directed to children under 13. If you learn that a child under 13 has provided us with personal information without consent, please contact us.

 

3.2. Third Parties

 

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may need to share personal information we process with others. If we have to do this, we will keep to data-protection legislation. Depending on the circumstances, we may share information with:

 

• other landlords;

• employers;

• educational institutions, universities and colleges;

• suppliers (including gas, electricity and water companies) and service providers;

• financial organisations (including banks);

• credit- and tenant-reference agencies;

• tenancy deposit schemes;

• debt-collection and tracing agencies;

• public and government bodies (including those who deal with benefits and council tax);

• contractors and repairers;

• any future owner of the property.

 

This does not mean that we necessarily share information with all of the above but we may do so if we need to.

Links to Third Party Websites

 

Our website contains links to other websites. We are not responsible for the privacy practices or content of any such websites. When using and submitting data to such websites, you should read the privacy policy relating to the site.

 

Council tax and utilities and services

 

To make sure that council tax and utility and service bills (including water charges) are correctly collected, we share information with the relevant local authority and utility or service providers. We also share this information to make sure that bills are sent to the correct person and charges and debts can be collected. By law, in certain geographic areas we have to pass information about who lives in a property to water companies. In all other areas, although this is voluntary, we may pass this information to water companies.

 

4. Why we hold and process information

 

This notice sets out how we hold and process information we hold about you. We process personal information about our tenants and possible new tenants so we can provide residential accommodation. This includes:

 

• dealing with lettings;

• dealing with sales;

• dealing with applications for purchasing properties,

• dealing with applications for tenancies;

• checking suitability for tenancies (including credit, immigration and similar checks);

• managing property;

• collecting rent;

• maintaining our accounts and records; and

• dealing with tenancy deposits.

 

Relevant information may include personal details, employment and education details and financial details. By law, we have to carry out immigration checks on new tenants and residents. We have to keep copies of the documents we inspect as part of these checks. We may keep these copies on a computer.

 

4.1 Disclosure for legal reasons

 

We reserve the right to disclose any personal information that we hold to third parties which seek the disclosure of it, if we are required to do so by law.

 

5. Controlling your information

 

You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact us, including your email address in the first instance (this is the unique identifier we use to identify and collate personal information).

 

5.0. Requesting a copy of your information

 

You may request a copy of any data we hold about you. Upon request, we will provide a CSV file (which you may open in a program such as Microsoft Excel) containing the personal data we hold on record about you.

 

5.1. Updating or correcting your information

 

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us so we may correct our records.

 

5.2. Deleting your information

 

You have the right to request erasure of your personal information. Unless there is a compelling reason for the data not to be erased (for example, if we need to use that data to fulfil our contractual or legal obligations), your personal data will be deleted on request.

 

5.3. Automated decision making

 

We do not use any personal information for automated decision making or profiling; your data is not subject to automated decision making or profiling.

 

6. Use of ‘cookies’

 

Like many other websites, Home Hub Southampton website uses cookies. Cookies are small pieces of information that are stored on your computer or mobile device when you visit a website.

 

The cookies we use are ‘1st party’ cookies.  We don’t use any ’3rd party’ cookies (these are often used to track behaviour across a range of websites, so targeted advertising can then be applied. We don’t do this!!) The following list outlines what we use cookies for:

 

Google Analytics: Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and what content is most popular. This helps to ensure that our website is responding to your needs in the best way possible.

 

By using and browsing the Home Hub Southampton website, you consent to cookies being used in accordance with this Policy.

 

If you do not consent, you must turn off cookies or refrain from using the site. Most browsers allow you to turn off cookies. To do this, look at the ‘help’ menu on your browser. Switching off cookies should not noticeably restrict your use of this website.

 

7. Security

 

Home Hub Southampton takes security seriously. In order to protect your information from loss, misuse or unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. These steps include the following:

 

• Data minimisation

• Password best practice

• Security best practice concerning devices (PCs, laptops, mobile devices), online accounts, website hosting, physical access and storage

• Staff training and accountability on data protection

A copy of our internal Data Security Policy is available on request.

 

8. Data Breaches

 

Our Data Security Policy includes a clear process for handling a personal data breach, should one occur. Where appropriate, Home Hub Southampton will promptly notify you of any unauthorized access to your personal information.

 

9. Complaints

 

If you wish to raise a complaint on how we have handled your personal information, you can contact us directly and we will investigate the matter.

 

If you are not satisfied with our response or believe we are processing your personal information not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).